Prices of items on the website are subject to change. Full payment, including P&P where relevant, is required with all orders. All prices include UK VAT. There is no minimum order. All order must go through the Secure Internet Shopping Basket, we are unable to accept Telephone, emailed or Posted orders. Card details can be phoned through, during the times shown in the Shopping Basket, after you have ordered via the Shopping Basket - please do not leave your card details on our answering service, please do not email your card details. We reserve the right to cancel any order for any reason.

Customer Services

If you have any queries or complaints regarding our products or services please contact us by emailing or filling in the Contact Us Form. We will send an acknowledgement within 3 working days and strive to resolve any problems within 14 working days. These times may be extended during certain times.

Contact Details

Craft Bits
CPU Enterprises
1 Barncroft Villas
Manor House Street
Peterborough
PE1 2TL
United Kingdom
Email -

Please Note - email is the quickest and best way to get an answer about Craft Bits items

VAT Registered - 550 7496 29

Credit Card Payment Telephone Line

01733 566617
Opening Hours as shown via the "View Basket" link in the Navigation Bar.
Please do not phone outside the times shown in the Shopping Basket
Closed all Bank Holidays

Please Note - All order must go through the Secure Internet Shopping Basket, we are unable to accept Telephone, emailed, Faxed or Snail Mail orders. Card details can be input online at the time of ordering 24/7 or phoned during our opening times only (see shopping basket link) - please do not email them or leave them on our Answer Machine.

We are sorry but we do not accept PayPal, Irish Laser Cards, Cheques, Cash, Money Orders, BACS, Bank Drafts or Postal Orders. We are unable to accept orders 'On Account'

CPU Enterprises is not open on Saturdays, Sundays or UK Bank Holidays so no orders can be posted on those days. We currently sending out parcels 2 days a week but this may be reduced during holiday times - usually the Card Opening days shown in the shopping basket are the days we get a Royal Mail pickup of parcels.

The website is open 24/7 and orders are stored on a Secure Server (see Safe & Secure Online Ordering).

Cancellation Policy & Returns Procedure

The Consumer Contracts Regulations 2013 (CCR) allow you a cooling off period if you are not re-selling the goods. This means you have the right to cancel your whole order within 14 calendar days from the day after you receive the goods without giving a reason. To cancel your order you must email us at or fill in the Cancellation Form, and wait for an answer before you return the goods. No returns can be accepted without prior contact as you will need a Return Code. All goods must be returned to us in an un-opened, unused and re-sellable condition within 14 days of receipt at your own cost with the Return Code on the outside of the parcel. We suggest you use a Recorded Delivery Service for you own protection as we cannot be held responsible for goods that don't arrive. The return address will be emailed to you, please note, it is different to the office address. A Credit Note will be raised within 14 days of CPU Enterprises receiving the goods back in a suitable condition for reselling. A Refund may be possible on request at the discretion of CPU Enterprises.

The cooling off period does not apply to businesses, traders or if you are re-selling the goods in any way. Therefore, if you put anything in the Company Name in the Shopping Basket, it will be assumed you are a business and the CCR would not apply.

Please note we cannot accept part orders back. Any items returned which do not comply with the above will be charged a 15% (with a minimum of £1.00) handling and re-stocking fee. We reserve the right not to accept returns after the 14 days. No returns will be accepted without prior contact and agreement. End of Line and Special Offers are Non-Returnable.

A credit note equal to the cost of the returned goods, minus any fees, will be raised for use on your next order. We will email you with the details you will need to put into the Vouchers Section in the Shopping Basket or a web page with more instructions. It is up to you to claim the credit note - there is a 1 month expiry on all Credit Notes.

CPU Enterprises take the utmost care in ensuring you get what you order. If however any items received are not what was ordered you must notify us by emailing us at , or fill in the Contact Us Form, within 7 days of receipt.

All of the above do not affect your statutory rights.

General

Prices of items on the website are subject to change. Full payment, including Delivery Charge, is required with all orders. All prices are in UK Pounds and include UK VAT. All orders must go through the Secure Internet Shopping Basket, we are unable to accept Telephone, emailed, Faxed or Snail Mail orders. Card details can be input online or phoned - please do not email them or leave them on our Answer Machine. We reserve the right to cancel any order for any reason.

All content of the website, including pictures, are subject to copyright - please do not breach this by copying any part without permission. All images and copy on this website are in the ownership of CPU Enterprises unless noted otherwise. All pictures and copy contain copyright markers which may be visible, hidden and/or digital. If you wish to use any of images or copy from any CPU Enterprise websites you can buy a licence from CPU Enterprises at the email address below. Anyone found using images or copy from any of the CPU Enterprises websites will be sent an invoice for the licence fee plus legal expenses.

Full Terms and Conditions