TERMS & CONDITIONS
Prices of items on the website are subject to change. Full payment, including P&P where relevant, is required with all orders. All prices include VAT (EU). There is no minimum order. All order must go through the Secure Internet Shopping Basket, we are unable to accept Telephone, emailed, Faxed or Posted orders. Card details can be input online or phoned (not orders) - please do not email or fax them. We reserve the right to cancel any order for any reason.
When you want to place an order for an item just put the quantity of that pack size you wish to order in the quantity box. Where there is a drop down list choose your option. Then hit the Add button next to the item. You will be taken to your Shopping Basket where you can view or change the quantity of each pack you have added. If you want to go back to the same page just use the CONTINUE SHOPPING button or any link on the Side Navigation Bar.
Each page where there are items to buy has a link to your
Shopping
Basket so you can view it at anytime, just click the 
button at the top of the page. There is also a text link at the top of every page.
When you have finished shopping please hit the GO TO PAYMENTS Button and follow the instructions there.
You will be sent confirmation of your order by email almost straight away - this is the only receipt you will receive - if you do not receive one please let us know as your email address may be wrong. Please check your receipt and let us know if something is wrong - mistakes are much harder to correct later. We are unable to add items to orders or add orders together. If something is wrong on your order you will be given the option to cancel and re-order.
We will email you again when your parcel has been posted - this is usually within 3 working days (subject to stock availability) but please allow 7 working days. Please note - during holiday periods this may be extended to 21 working days however this is usually noted on the website.
All products are as
described on our website. Full details can usually be found by clicking
the 
button at the top of the product pages. The colours shown for mixed packs are
indicative only - actual mix may vary. All sizes are approximate. The description Gold & Silver
usually refers to the
colour not the material, unless otherwise noted. We strive to ensure there are
the correct number of items per pack, however the occasional shortage or
breakage may occur. Where items are pre-packed we have no control over the exact
amounts, colours or sizes in the pack. If an old page is used to order items we
are under no obligation to send the item at that price -
please refresh your browser to get the newest pages. If an
old page is used to order we may notify you and give you
a choice of options.
All prices include VAT (EU) and we reserve the right to increase prices if the standard VAT rate should increase.
These terms and conditions may be amended at any time without prior notice by us. Please check this page regularly to ensure you continue to abide by them.
All orders for delivery within the UK will incur NO postage costs for orders over £10. For UK orders under £10 postage & packaging costs will be £1.50.
Orders for delivery outside the UK will be charged full postage & packaging costs. Non-UK Orders are sent by Airmail and may take 5 working days or more from the time we send it.
Due to the nature of our goods it is difficult to establish non-UK postage costs until the parcel is ready to send. We will email you within 3 working days with final costs prior to sending the order giving you the option to cancel, unless you have stated otherwise in the Message Box in the Shopping Basket. Your parcel will not be posted, and your Card will not be charged, until you reply to that email - please note this could extend the delivery time. For your information - minimum postage costs for Europe are £2.06, and the rest of the world is £2.57.
We will notify you as soon as possible if we are out of stock giving you the choice of waiting, changing your order or cancelling.
Orders are usually processed and posted within 3 working days but please allow 7 working days (subject to stock availability). Please note this may be extended during holiday periods. The payment office is not open on Saturdays, Sundays and Bank Holidays so orders cannot be posted on these days. We are sorry but we cannot offer a guaranteed next day service at the moment.
The time taken for delivery after we send your parcel is in the hands of Royal Mail. Most parcels are sent by First Class Post and should get to you the next working day after we post it. Larger parcels may be sent by parcel post and have a 3 to 5 working day delivery time after we have posted it. Claims for non-delivery cannot be accepted unless we are notified by email within 30 days of the posting date. We are then in the Hands of the Royal Mail Lost Parcel System - please check out the Royal Mail website for more information on this. We cannot be held responsible for items damaged in the post. Most items are sent by Royal Mail - there is a claim form for damaged goods on their website.
We accept the following Credit and Debit Cards.
MASTERCARD, VISA CREDIT, VISA DELTA, VISA ELECTRON,
MAESTRO*, SOLO, VISA DEBIT, JCB, AMERICAN EXPRESS
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The easiest way to pay is by our Secure Server Shopping Basket. See SAFE & SECURE ONLINE ORDERING.
You may also phone your Card Details (not orders) to 01733 566617 (CPU Enterprises Head Office) between 9am and 1pm Monday, Wednesday, Friday only (Please do not phone outside these times). Please let them know it is a Craft Bits order as they also deal with other CPU Enterprises Websites. We will not charge your account until your order is ready to post. Entries on your statement will be to ‘CPU Enterprises’. A Visa Receipt will be sent with the parcel - it does not contain your full card details. Please DO NOT send Credit Card details by email or fax.
We do not accept Cheques, Cash, Postal Orders, Bankers Drafts, Money Orders, Irish Laser Card or Irish Maestro Cards*.
Payment for all goods and postage must be made before your parcel can be posted - we cannot accept Invoice Paid Orders from Council establishments.
The Direct Selling Regulations (DSR) allow you a cooling off period. This means you have the right to cancel your order (whole orders only) within 7 working days from the day after you receive the goods without giving a reason. To cancel your order you must email us at before you return the goods. No DSR returns can be accepted without prior contact by email. All goods must be returned to us in an unused and unopened condition within 21 days of receipt, using a recorded delivery service, at your own cost. This is for your own protection as we cannot be held responsible for goods that don't arrive. Please see the Contact Details below for the return address. A Credit Note will be raised within 30 days of CPU Enterprises receiving the goods back in a suitable condition for reselling. A Refund may be possible on request at the discretion of CPU Enterprises.
The DSR cooling off period above does not apply to traders or if you are re-selling the goods in any way.
Any items returned which do not comply with the DSR will be charged a 15% (with a minimum of £1.00) handling and re-stocking fee. An email containing a link to a Credit Note will be sent within 30 days of CPU Enterprises receiving the goods back in a suitable condition for reselling. However we reserve the right not to accept returns after the 7 days. No returns will be accepted without prior contact and agreement. End of Line and Special Offers are Non-Returnable.
CPU Enterprises take the utmost care in ensuring you get what you order. If however any items received are not what was ordered or are faulty, you must notify us by email within 7 days of receipt.
All of the above do not affect your statutory rights.
If you have any queries or complaints regarding our products or services please contact us at the email address below. We will send an acknowledgement by email within 3 working days and we strive to resolve any problems within 5 working days. These times may be extended during holiday times.
Carole Aldous
Craftbits
CPU Enterprises
1 Manor House Street
Peterborough
PE1 2TL
Please Note - We do not accept Cheques, Cash, Money Orders, Bank Drafts, Postal Orders or County Council Invoice payments
Email –
Please Note - email is the quickest way to get an answer
Telephone – 07931 568962 (Voicemail)
CPU Head Office Card Payment Line - 01733 566617
9am to 1pm (Mon, Wed, Fri)
11am to 1pm (Saturday)
Please do not phone outside these times.
PLEASE NOTE - All order must go through the Secure Internet Shopping Basket, we are unable to accept Telephone, emailed, Faxed or Posted orders. Card details can be input online or phoned (see shopping basket for details) AFTER the order has been placed online - please do not email or fax them.
VAT Registered - 550 7496 29
CPU Enterprises Head Office is not open on Saturdays, Sundays or Bank Holidays
Your Credit Card security is very important to us, and CPU Enterprises have taken all possible actions to ensure your payment information is processed accurately and securely. Please DO NOT send Credit Card details by email.
All CPU Enterprises Web Sites use a 128 Encryption Secure Socket Layer Server provided by mal's e-commerce. This means your card details can only be accessed by authorised staff at the CPU Enterprises Head Office. Your card details are not held on any Database after processing and are not assessable electronically.
CPU Enterprises are committed to protecting your privacy. We do not disclose customers’ details to third parties and we comply with the Data Protection Act 1998. We only use ‘cookies’ to collect data for the shopping basket. Cookies cannot infect your PC or send us any information about you or your PC. If you want more information about cookies please click HERE or contact us.
The information we collect from you, via the shopping basket, is only used to process your order and notify you of stock status. The required information includes Your Full Name, Card Holders Registered Home Address, Delivery Address (if different), Phone Number, Email Address, Credit or Debit Card Number, expiry date, start date, issue number (if on card) and CV number. You can check what information we hold at any time by emailing us at . If you find any problems we will delete or correct them promptly.
If you do not wish to be included on our Newsletter/Updates e-mailing list please leave the option 'please do NOT send me updates' showing in the shopping cart. If you are already on our list and wish to be removed please email us, with "Unsubscribe Me" in the subject line, at quoting your Name & Email Address - this is the only way to be removed. If you are an existing subscriber and leave 'please do NOT send me updates' in the shopping cart your name will NOT be removed from the list. If you do not wish to order at this time but do want to be included on our Newsletter/Updates e-mailing list please email us at quoting your Name & Email Address.